The world of quick-service restaurants (QSRs) is bustling, busy and highly-competitive. Maintaining a consistent and high-quality customer experience is table-stakes. Besides, the ability to deliver uniform service and product quality across numerous locations is what sets top brands apart from the rest. Whether it’s a perfectly crafted milkshake or efficient service, consistency is what helps build trust and customer loyalty – both crucial aspects for standing out in a crowded market.

For Keventers, a renowned name in India’s dairy industry with a legacy dating back to 1925, this challenge was intensified by its vast network of outlets spanning across India, Nepal, Kenya, UAE, and Oman.

As Keventers expanded its operations to over 200 outlets globally, ensuring uniform training across such a diverse and dispersed workforce became increasingly complex. The brand faced several major hurdles in the process.

Training employees and franchisees scattered across different regions was proving to be a logistical hassle. The blend of company-owned and franchise-operated stores added several layers of complexity. All in all, the brand needed a centralized solution in order to ensure that all their staff received the same high standard of training, regardless of their location.

This was also the year 2020 and the COVID-19 pandemic accentuated all of the above-mentioned challenges. With in-person training sessions becoming impractical due to lockdowns and social distancing measures, Keventers needed what could prove to be an effective solution to keep its employees engaged and upskilled remotely.

Another issue was that maintaining standardized processes across its outlets was becoming increasingly difficult as traditional training methods were proving to be inadequate in meeting the brand’s growing needs. Additionally, the auditing process (that covered various parameters for QSR operations, including machinery and equipment health, product knowledge, technical hygiene etc) critical for ensuring operational efficiency and compliance in stores, was becoming increasingly challenging as the number of stores grew.

After an in-depth research and needs analysis, Keventers chose Enthral LMS. The decision was driven by Enthral’s holistic suite of features, which aligned perfectly with Keventers’ specific needs and requirements.

Enthral LMS helped Keventers by transforming their approach to training and audits. Most importantly, with its extended enterprise capabilities, the LMS allowed Keventers to manage and deliver consistent training across its employee and franchise network seamlessly. The centralized content management system enabled Keventers to create and distribute uniform training modules across all outlets which led to consistency in knowledge and skills.

Customizable learning paths ensured that each employee and franchisee received training tailored to their specific roles and needs. Real-time tracking and reporting features empowered Keventers to monitor progress and compliance which meant that every franchisee met the required training standards.

One of the standout features of Enthral LMS was its adaptability during the pandemic. The platform was swiftly onboarded, with the Enthral team helping Keventers with rapid implementation of an app-based training solution within just a week. This timely deployment was very crucial in keeping Keventers’ workforce engaged and trained during a period that had otherwise caused disruption.

Enthral’s ability to offer dynamic content updates also proved invaluable. Keventers could modify course modules in real-time to make sure that all training materials remained current and relevant. Another key highlight was the way Enthral recognized the mobile nature of QSR employees, focusing on accessibility by offering a mobile app that made on-the-go training easy and convenient. Keventers benefited from a customized experience through a white-labeled app, ‘Keventers Learning Academy,’ which enhanced both employee engagement and brand visibility.

Enthral LMS also featured self-paced learning modules, allowing Keventers’ learners to manage their own training schedules. This flexibility was especially valuable in the fast-paced QSR environment, where balancing training with daily operational demands is essential.

Enthral LMS also streamlined the onboarding process for Keventers’ new hires. By providing a structured and automated training journey, Enthral helped new employees integrate smoothly into Keventers’ culture and operations right from the get-go. Moreover, Enthral’s centralized platform simplified audit management which enabled efficient data collection and compliance tracking across all outlets.

Another important aspect of Enthral’s LMS was its social learning tools that simplified knowledge sharing and collaboration among Keventers’ employees. Thanks to peer-to-peer learning and discussions, employees became more engaged as they could easily exchange valuable insights and information with each other.

Adopting Enthral LMS led to a number of benefits for Keventers. The efficiency of auditing and compliance management improved significantly, with automated processes providing actionable insights that took operational efficiency to the next level.

The transformation of training from traditional methods to a self-paced, interactive model meant that all employees received consistent, high-quality training, which in turn led to better performance and customer service.

Cost savings were another notable advantage. By shifting from in-person to online training, Keventers reduced its logistical expenses which enabled it to better allocate its resources towards its core business operations. Franchisee satisfaction also saw a boost, with streamlined audits and improved transparency leading to better store health ratings and increased satisfaction among franchisees.

Keventers’ journey with Enthral LMS shows the transformative impact of adopting an advanced learning management system in a highly competitive QSR environment. By adopting Enthral, Keventers streamlined its training and auditing processes and achieved consistency across its global network of outlets. The platform’s extended enterprise capabilities enabled easy training management for both its employees and extended partners by ensuring uniformity in service and product quality.