In the hospitality industry, where precision, consistency, and service excellence are non-negotiable, workforce training plays a huge role.

Compass Group India, a subsidiary of the UK-based Compass Group PLC, recognized this critical need as they managed a vast and dynamic workforce of over 40,000 employees across 850+ locations. Faced with unique challenges, including multilingual staff, deskless roles, and limited connectivity, Compass Group India sought an innovative training solution to maintain high service standards amidst rapid expansion.

This is where Enthral’s Learning Experience Platform (LXP) revolutionized their approach to training.

Compass Group India’s journey was marked by extraordinary growth, with over 2,000 new hires each month and rapid mobilization of new sites. However, delivering consistent and impactful training to such a diverse and geographically dispersed workforce was a significant hurdle.

Key Challenges:

Deskless and On-the-Go Staff:

Traditional training setups proved inadequate for employees constantly on the move.

Multilingual Workforce:

With employees speaking Tamil, Kannada, Telugu, Bengali, Marathi, and other regional languages, creating training that resonated across linguistic boundaries was essential.

Limited Formal Education:

A user-friendly platform accessible to employees with varying literacy levels was necessary.

Low Connectivity:

Many employees operated in regions with limited internet access, making consistent access to training materials a challenge.

Enthral partnered with Compass Group India to introduce Samarth, a mobile-first, feature-rich LXP designed specifically for their frontline workers. This innovative solution catered to the unique needs of Compass Group India’s workforce, ensuring training was accessible, inclusive, and engaging.

Key Features and Benefits:

User-Friendly Mobile App

Enthral’s intuitive mobile app empowered employees to access training seamlessly, even during their daily routines. Its simplicity ensured high engagement, particularly among users with minimal digital literacy.

Multilingual Support

With a multilingual interface and training content available in seven languages, including Hindi, Tamil, and Marathi, Enthral removed language barriers, fostering inclusivity and improved comprehension.

Role-Specific Learning Journeys

Enthral structured training paths tailored to various roles such as Service Associates and Kitchen Staff. Programs like Shubh Aarambh enabled new hires to complete foundational training within seven days, followed by role-specific training within 30 days.

Low Bandwidth Optimization

To address connectivity issues, Enthral optimized its platform for low bandwidth. Features such as offline viewing and video compression ensured uninterrupted training access across remote locations.

Integrated Learning Models

By incorporating the 70:20:10 learning framework, Enthral blended eLearning, instructor-led sessions, and on-the-job training (OJT) for impactful, role-specific learning.

Peer Support with Buddy Trainers

Enthral’s Buddy Trainer program paired new hires with experienced colleagues, fostering peer learning and enhancing training retention.

Advanced Analytics and Integration

Seamless integration with Compass Group India’s Human Resource Management System (HRMS) automated training assignments and provided real-time analytics which enabling the organization to track learning outcomes and ensure skill consistency.

Gamified Learning Features

Leaderboards, rewards, and progress dashboards created a competitive, engaging training environment that motivated employees to achieve their learning goals.

The implementation of Enthral’s LXP delivered measurable improvements across several key business metrics, driving workforce transformation.

1.Enhanced Training Delivery

Digital training hours increased 20-fold, reaching over 60,000 hours in a year.

Compliance training completion rates improved dramatically, ensuring employees adhered to mandatory requirements like POSH and Cyber Awareness training.

2.Reduced Attrition Rates

Programs like Shubh Aarambh achieved a 95% training completion rate for new hires, resulting in a 36% drop in attrition and a 50% reduction in early leavers.

3.Leadership Development

Over 550 employees advanced to leadership roles through structured initiatives such as Samarth I Learn, I Grow and Leadership Lab, strengthening Compass Group India’s talent pipeline.

4.High Engagement and Adoption

With over 25,000 active users and an adoption rate exceeding 80%, the platform achieved exceptional levels of engagement and participation.

5.Cost Efficiency

Transitioning to digital training reduced training costs by 10 times compared to traditional classroom methods.

6.Lower Recruitment Costs

The decline in attrition rates contributed to a 20% reduction in recruitment expenses, delivering significant savings.

Testimonial: Empowering Learning Across the Workforce

“Since implementing Enthral LXP, our training uptake has noticeably increased, thanks to the platform’s engaging features. Our employees are more motivated and genuinely enjoy the fun elements that make the training experience more dynamic. A standout aspect is the multilingual feature, which has been a game-changer for us. Enthral has truly transformed the way our team engages with learning, making training more accessible and enjoyable for everyone.”

— Amit Saxena, Head of Learning & Development, Compass Group India

Enthral’s partnership with Compass Group India shows how technology can transform workforce training.

By addressing specific challenges such as multilingual needs, low connectivity, and deskless roles, Enthral empowered Compass Group India to enhance employee engagement, reduce attrition, and streamline costs.